Terms of Service

By purchasing any services and/or sessions (the “Product”) from Jacqueline Victoria Grant (“Coach”) of JVG Strategies, you, (“Client”) agree and consent to the following terms and agreements:

Responsibilities:

  1. Coach agrees to maintain the ethics and standards of behavior set by the International Coach Federation “(ICF)”.
  2. Client is responsible for creating and implementing his/her own physical, mental and emotional well- being, decisions, choices, actions and results. As such, the Client agrees that the Coach is not and will not be liable for any actions or inaction, or for any direct or indirect result of any services provided by the Coach. Coach cannot make any guarantees regarding the outcome of any job interviews the Client participates in. The Coach is not responsible for the outcome of any job interviews the Client participates in. Client understands coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.
  3. Client understands that coaching is not to be used as a substitute for professional advice by legal, mental, medical, financial or other qualified professionals and will seek independent professional guidance for such matters. If Client is currently under the care of a mental health professional, Coach will recommend that Client inform the mental health care provider.
  4. Client agrees to communicate honestly, be open to feedback and assistance and create the time and energy to participate fully in the program.

Confidentiality: This coaching relationship, as well as all information (documented or verbal) that the Client shares with the Coach as part of this relationship, is bound to confidentiality by the ICF Code of Ethics but is not considered a legally confidential relationship (like in Medicine or Law). The Coach agrees not to disclose any information pertaining to the Client without the Client’s written consent. The Coach will not disclose the Client’s name as a reference without the Client’s consent. Confidential information does not include information that: (a) was in the Coach’s possession prior to its being furnished by the Client; (b) is generally known to the public or in the Client’s industry; (c) is obtained by the Coach from a third party, without breach of any obligation to the Client; (d) is independently developed by the Coach without use of or reference to the Client’s confidential information; or (e) that the Coach is required by law to disclose.

Cancellation Policy: Client agrees that it is the Client’s responsibility to notify the Coach 24 hours in advance of the scheduled session regarding the cancelation of that session. Any cancelations made with less than 24 hours remaining between the time of the cancelation and the time of the session will result in the Client being charged in full for the session.

Refund: Refunds will be provided in full for any sessions cancelled before the 24 hour notice period outlined in the Cancelation Policy. Given the nature of the Product, no refunds will be offered for sessions that have already occurred.

Limited Liability: Except as expressly provided in this agreement, the Coach makes no guarantees or warranties, express or implied. In no event will the Coach be liable to the Client for consequential or special damages. Notwithstanding any damages that the Client may incur, the Coach’s entire liability under this agreement, and the Client’s exclusive remedy, will be limited to the amount paid by the Client to the Coach under this agreement for all services rendered up until the termination date.

This is the entire agreement of the parties, and reflects a complete understanding of the parties with respect to the subject matter. This agreement supersedes all prior written and oral representations.

If a dispute arises out of this agreement that cannot be resolved by mutual consent, the Client and Coach agree to attempt to mediate in good faith for up to (certain amount of time such as 30 days) after notice given. If the dispute is not resolved, and in the event of legal action, the prevailing party shall be entitled to recover attorney’s fees and court costs from the other party.

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